Drury Hotels receives 16th consecutive JD Power record award | New
ST. LOUIS, July 14, 2021 / PRNewswire / – How sweet. For 16e year in a row, the Drury Hotels team has set a record and standard for guest satisfaction. JD Power Ranked Drury Hotels Company “Highest in Guest Satisfaction Among Upper Mid-Range Hotel Chains” in JD Power 2021 North American Hotel Guest Satisfaction Index Study .SM Recognition marks Drury’s 16e Consecutive customer satisfaction award and sets a record for most consecutive wins in the JD Power Travel and Hospitality category.
“We are grateful to our customers for placing their trust in us during an unprecedented year for the hotel and hospitality industry,” said Chuck drury, President and CEO of Drury Hotels. “Their decision to stay at our hotels underscores the reputation of our team and their continued commitment to providing exceptional service, clean rooms and honest value.e The back-to-back JD Power award is a testament to the united and constant effort our team members put in every day. “
Drury performed well in JD Power’s seven hotel factors, which include booking, check-in / check-out, room, food and beverage, services and amenities, hotel facilities and costs and fresh.
“This is the 25th anniversary of the JD Power Hotel guest satisfaction survey,” said Andrea Stokes, the manager of the hotel practice at JD Power. “For 16 consecutive years, Drury Hotels has achieved the highest overall guest satisfaction in the Upper Midscale hotel segment. Despite the pandemic, guests have continued to enjoy the quality and consistency they rely on from Drury Hotels. Once again, the JD Power hospitality team congratulates Drury Hotels on their performance. “
JD Power 2021 North American Hotel Guest Satisfaction Index StudySM is based on the responses collected between june 2020 and May 2021 from 32,963 guests in Canada and United States who stayed in a hotel in North America. Click on here for the JD Power press release, which includes rankings for all hotels.
Drury, which ranked # 1 in the food and drink factor of the study, was the first hotel chain in the mid-price segment to offer guests a free hot breakfast. Today, customers can count on Drury to provide them with a host of complimentary first-class amenities, including a hot and fresh breakfast; snacks and drinks at dinner during the 5:30 p.m. Kickback;® Wi-Fi throughout the hotel; 24-hour business and fitness centers on-site refreshing pools and spas; and more.
Drury Hotels is family owned and operated since 1973. For a complete listing of all Drury hotels or for reservations visit www.druryhotels.com or call 1-800-DRURYINN. For more information on career opportunities at Drury Hotels, please apply online at www.drurycareers.com.
About Drury Hotels Company
Drury Hotels Company is a Missouri– a family-run and managed hotel system with more than 150 hotels in 26 states. Founded in 1973, Drury Hotels was recognized by the JD Power 2021 North America Hotel Guest Satisfaction Index Study,SM winning the award for “highest level of customer satisfaction among upper-mid-range hotel chains”. In 2021, Drury received this award for a record 16th consecutive year. * Brands include Drury Inn & Suites,® Auberge de Drury,® Drury Plaza Hotel,® Pear Tree Inn in Drury,® as well as other hotels in the mid-price hotel segment. Drury Hotels continues to provide exceptional value to business and leisure travelers with its many complimentary amenities – Travel Happy.® For more information visit www.druryhotels.com or call 1-800-DRURYINN.
* Drury Hotels received the highest numerical score among upper mid-range hotels in the exclusive JD Power 2006-2021 North American Hotel Guest Satisfaction Index studies.SM
JD Power is a global leader in consumer information, advisory services, data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, JD Power has for more than 50 years provided incisive industrial intelligence on customer interactions with brands and products. The world’s largest companies in major industries trust JD Power to guide their customer-centric strategies.
JD Power has offices at North America, Europe and Asia Pacific. To learn more about the company’s commercial offerings, visit JDPower.com/business. The JD Power Auto Purchase Tool is available at JDPower.com.
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